Lancashire Syndicate 2010 at Lloyd’s specialises in non-proportional aviation reinsurance treaty business and the Syndicate is a major established leader in this field.

The largest individual account area written comprises general excess of loss treaties protecting airline and major manufacturer insurers. The Syndicate also writes general aviation treaties (both proportional and non-proportional), aviation hull and liability (proportional and risk excess), hull war, and satellite business. The Syndicate is the Lloyd’s leader for the SATEC satellite binding authority.

Lancashire Syndicate 2010 at Lloyd’s specialises in writing a broad book of worldwide commercial property business on both a direct and facultative reinsurance basis. The account is written in the open market and under binding authorities and has a geographical emphasis towards North American business.

The open market business encompasses property risks and commercial assureds of all kinds from the largest, most complex ones with multi location property schedules, down to small single location assureds. The binding authority element of the account focuses on small, largely commercial property risks.

Lancashire Syndicate 2010 at Lloyd’s specialises in non-proportional property treaty business.

North American regional catastrophe business is the largest single element of the property reinsurance account and Syndicate 2010 is a longstanding major Lloyd’s lead for this business. Property retrocession, international catastrophe as well as risk excess are all business areas in which Syndicate 2010 also has significant underwriting capability and expertise.

Lancashire Syndicate 3010 at Lloyd’s writes a broad book of Aviation Hull and Liability risks (All Risks) and is recognised in the market for its leadership, especially of rotorwing aircraft. The account is geographically diverse with the emphasis of the airline account currently away from the USA and major airlines.

Lancashire 3010 is a recognised market leader in both airline and general aviation markets. As leader of a number of the world’s major flag carriers, our underwriters have expertise in ensuring terms, conditions and claims handling match the fast evolving needs of clients. The team use detailed analysis and forecasting of political/terrorist threats globally in order to offer clients an up to date assessment of risks to assets. Syndicate 3010 leads three Lloyd’s War Consortia (Airline, Large General Aviation and Small General Aviation).

Lancashire Syndicate 3010 at Lloyd’s is a leading underwriter of cargo business. The account written is a broad based worldwide one and includes specie, fine art and marine war business. The vast majority of the business written relates to the in-transit insurance of goods and commodities of every type and nature for commercial assureds ranging from some of the largest companies engaging or with interests in shipments and mercantile trade worldwide, to small, sole-trader type entities.

The energy account of Lancashire Syndicate 3010 at Lloyd’s is written in conjunction with Lancashire’s market-leading energy account and is global in scope. The focus of the account is on Upstream Operational Coverages, including property damage, loss of production income, operators’ extra expense and third party liability, together with other areas of energy related business, such as upstream construction. Stand-alone catastrophe coverages are also written.

Lancashire Syndicate 3010 write a global portfolio of risks specialising in providing specialty line products and services for operational Power and Utility infrastructure clients. Offering capacity on multinational or localised account-specific programs, our clients range from S&P 500 companies to small independent power producers.

Risks are written on a direct or facultative basis with a focus on primary or quota share limits. Providing coverage for 'all risks' direct physical loss or damage including machinery breakdown and ensuing time element. 

The terrorism and PV account of Lancashire Syndicate 3010 at Lloyd’s is written in conjunction with Lancashire’s market-leading terrorism and political risks account and is global in scope.

The focus of the account is on property physical damage and business interruption coverages for commercial assureds ranging from those with interests in single sites to those with multiple worldwide locations. Assureds include energy, real estate, utility, manufacturing, leisure, entertainment and hotel related entities.

Name: Lancashire Holdings Australia Pty Ltd
ACN: 649 231 407
Date of Registration: 6th April 2021

Name: Lancashire Underwriting Australia Pty Ltd
ACN: 649 820 011
Date of Registration: 29th April 2021

Name: Lancashire Australia Pty Ltd
ACN: 649 819 992
Date of Registration: 29th April 2021

Lancashire Underwriting Australia Pty Ltd ‘LUAPL’ and Lancashire Australia Pty Ltd  ‘LAPL’ were registered on 29th April 2021 and are wholly owned subsidiaries of Lancashire Holdings Australia Pty Ltd ‘LHAPL’. LHAPL was registered on 6th April 2021 and is a wholly owned subsidiary of Cathedral Capital Ltd ‘CCL’ a UK registered entity. CCL’s immediate parent and ultimate parent company is Lancashire Holdings Limited.

LHAPL is an Australian Holding Company.

LUAPL is a Lloyd’s Service Company that only writes on behalf of Lancashire Syndicates.

In due course, LAPL may be a Coverholder that writes on behalf of other Lancashire platforms and maybe third parties.

Domestic & Family Violence Policy
Call 000 if you are in danger or if you’re not feeling safe   

Purpose   
This policy sets out Lancashire's  commitment to support Customers that may be affected by Family  Violence with sensitivity, dignity, respect and compassion and to ensure our staff are able to assist  you.   

What is Domestic and Family Violence?   
Australian Law defines “Domestic and Family Violence” as violent, threatening or other behaviour by  a person, with the intention of coercion or controls of a family member, causing the family member  to be fearful.” 
Domestic and Family Violence is a crime and can affect anyone. It occurs when someone with a close  or personal relationship with you makes you feel powerless, afraid or unsafe. 
This violence can be  physical, emotional or psychological.   

Our Promise to You   
Your safety is paramount to us. If we identify or suspect Family Violence, we will follow the approach  below.   

Our Approach  
We will: 

• treat you with respect and dignity, and exercise discretion and sensitivity; 
• make sure that safety is paramount for anyone affected by Family Violence;  
• consider if you are suffering financial hardship and work with you to find ways to  alleviate any such circumstances; and  
• provide you with contact details of people or services, with specialist training and  experience who may be able to assist you with your personal circumstances.   

Precautions we take when communicating may include:

• finding a mutually appropriate time to talk on the phone; 
• assessing whether it’s safe to send text messages or leave voice messages on the phone; and
• sending information separately — if you’re a joint policy holder, we may need to send  information to two different mail or email addresses.     

Specialist Services Available for Domestic and Family Violence  

Lifeline   13 11 14   Lifeline.org.au   
1800 RESPECT   1800 737 732   Respect.org.au   
Beyond Blue   1300 224 636   Beyondblue.org.au   
Relationships Australia   1330 364 277   Relationships.org.au   
Men’s Line Australia   1300 789 978   Mensline.org.au 

Financial Hardship Policy

Lancashire Australia is committed to assisting customers who may be experiencing financial hardship. Our Financial Hardship policy outlines the approach our employees will follow to assist you if you are experiencing financial hardship.

General Insurance Code of Practice

The Insurance Council of Australia Limited has developed the General Insurance Code of Practice ("the Code"), which is a voluntary self-regulatory code. The Code aims to raise the standards of practice and service in the insurance industry. For further information on the Code please visit www.codeofpractice.com.au. The Code Governance Committee ("CGC") is an independent body that monitors and enforces insurers' compliance with the Code. For more infomration on the CGC go to www.insurancecode.org.au.

Please see the section below in relation to customer complaints.